March 2023 Employee Spotlight
Metro Services is pleased to recognize Britton Ramsey, our On-site Supervisor in North Carolina, as our March 2023 Employee of the Month!
He has shown exemplary leadership qualities and has set the benchmark for other on-site supervisors by going above and beyond his duties and consistently exceeding expectations.
Britton often sends feedback on his employees’ successes along with group photos, and in his leisure time, he leads a bible study among employees. He also continues to bring new initiatives to the table, paving the way for the future role of on-site supervisors.
There is no doubt that Britton enjoys what he is doing. He is leaving a positive impact on clients and an indelible mark on our employees’ lives.
Q: How long have you worked at Metro Services?
A: I’ve worked at Metro Services just over seven months.
Q: What does your job entail?
A: It’s much more than I can possibly list here. The most important part of my job, though, is to provide the best customer experience possible.
Q: What’s the unique part of working here?
A: Everything! The culture, support, encouragement, ability to travel, etc.
Q: What do you like most about your job?
A: I am torn between the interaction I get to have with my team members and knowing that the customer is satisfied, at minimum, with their experience.
Q: What is the best career lesson you’ve learned so far?
A: I’ve learned listening and caring skills, which are necessary for an employee’s well-being and customer satisfaction.
Q: What do you love most about your industry?
A: I truly have a love for manufacturing, specifically the technology, safety controls, processes, and how far the industry has come and is moving forward with diversity and inclusion in its structure.
Q: How would you describe Metro’s company culture?
A: It’s embracing. I have never worked for another company that makes a point to highlight one’s strengths, work together through any weaknesses, and provide continuous support. Even when I walk into a facility a thousand miles away, I feel as though the entire Metro office staff is there with my team and me.
Q: What is your favorite way to spend a day off?
A: My favorite way to spend my day off is with my wife, exploring new places, discovering new sights, and embracing the local culture of wherever we happen to be.
Q: What’s one thing that can instantly make your day better?
A: Only one thing?! Positive feedback, whether from the call center, upper management, a customer, or a Metro employee, can improve my day.
Q: Do you have a favorite piece of advice or quote you would like to share?
A: "Do not go where the path may lead, go instead where there is no path and leave a trail." - Ralph Waldo Emerson
Q: Where is the next place on your travel bucket list?
A: Unless Metro picks up a contract in Ireland, I will settle for western South Dakota. The Black Hills and the Badlands fascinate me.
Q: What is your dream?
A: While I don't dream much, I do dream of being a preacher. I also have specific goals, which are to become the best on-site supervisor I can possibly be and advance in my career at Metro Industrial Services.