Customer Service Representative in Manchester, TN

Metro Services is immediately hiring a Customer Service Representative (CSR) in Manchester, TN. This is an Internal Direct position. Apply now!

Job Type: Internal Direct
Hours: Full Time

Duties for this position include:

  • Maintaining a positive, empathetic, and professional attitude toward employees at all times
  • Responding promptly to employee inquiries
  • Cold calling applicants
  • Communicating with candidates through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products so that you can answer questions
  • Processing and onboarding each employee
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Ensure customer satisfaction and provide professional customer support
  • Record keeping and scheduling
  • Must be able to work overtime when needed
  • Must be willing to be on a rotating call list at night and on weekends
  • Some logistic experience
  • Ability to speak and hear clearly
  • Working with spreadsheets
  • Must love working with the public
  • Excel, Word, and Microsoft Office a plus

Compensation (USD):
$14.00 - $16.00/hour
Negotiable, depending on experience

Monday - Friday
8:00 a.m. - 5:00 p.m.

Successful candidates must meet the following requirements:

  • High School Diploma or GED
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support
  • The dress code is business casual

If you're ready to take hold of your career, we can help you start down the right path, and we'll be with you the whole way. At Metro, we guide you through a simple application process, provide Consultation services through Coaching and Resume building, and offer a wide array of benefits.

As an employee, you will receive:

  • Skills training and development
  • Weekly pay
  • Direct deposit or pay cards
  • Medical, dental, vision, and disability insurance
  • Internal Referral Program

Apply Now!

For more information, stop by or call TODAY!

Metro Manchester:
2081 Hillsboro Boulevard
Manchester, TN 37355

Call: (931) 723-7810

Hours of operations:
Monday to Friday: 8 AM - 5 PM
Saturday and Sunday: Closed