Technology Support Technician in La Vergne, TN

Metro Services is looking to immediately hire a Technology Support Technician for a company in La Vergne, TN. The successful candidate will perform services in an office setting. This is a Temp-to-Hire position. Great Hire on Benefits. Apply now!

Job Type: Temp/Contract to Direct
Hours: Full Time
Required Years of Experience: 3-5
Required Education: High School diploma or GED

Compensation (USD):
Starting at $18.00/hour

Schedule:
1st Shift
Monday through Friday
8:00 a.m. - 4:30 p.m.

Essential Functions and Responsibilities

  • Provide technical assistance on warranty and non-warranty products through troubleshooting and machine evaluation and/or tool-related situations
  • Assist and respond timely to technical inquiries, complaints, or questions stakeholders (ie. , distributors, sales representatives, ASC personnel, ) regarding the application and specifications of product lines
  • Coordinate field service and assign authorization numbers to field service personnel
  • Enter work orders, monitor the repair progress, and ensure all relevant files/status are up to date in the business systems
  • Keep current with product lines and cognizant of any changes to the product line
  • Maintain knowledge of internal operations of all new products and all product material
  • Report to manager and relative department significant or recurring problems with equipment and/or component parts
  • Correspond professionally via phone, fax, email, or letter with stakeholders (End-Users, Distributors, Sales Reps, ASC personnel, and the group) by either fax or letter as required
  • Notify appropriate departments of any change in status of repair stations
  • Promote the core principles, and promote cooperation within the team and between teams
  • Represent a high level of ethical, intellectual, professional, and personal values that complement the team
  • Additional responsibilities and projects as may be assigned relevant to the position

Benefits:

  • Medical
  • Dental
  • Vision
  • Term-Life &
  • Short Term Disability

Successful candidates must meet the following requirements:

  • High Diploma or GED equivalent
  • Relevant experience (3-5 years) may be substituted for education

Work Experience and Competencies

  • Ability to provide a high level of service to all inquiries, internal and external, in a professional, service-oriented, respectful manner using skills in active listening and problem-solving
  • Adept at quickly assessing difficult situations and/or uncooperative customers and adjust accordingly to effectively resolve the matter – remaining calm and focused on resolution(s)
  • Ability to effectively communicate detailed information verbally by phone and in-person, and through written channels (ie. email, instant messenger, fax, letter)
  • Recognize and recommend processes that can be improved for efficiency
  • Read, analyze, and interpret general business policies, procedures, equipment manuals, training materials
  • Effectively plan, set priorities, and manage several projects simultaneously
  • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, and Outlook) and various technology
  • Basic understanding of machinery, hand and power tools, etc.
  • Knowledge of safety standards and the use of personal protective equipment, and demonstrated commitment to safety
  • Comfortable with a fast-paced environment
  • Work unsupervised
  • Self-driven to complete and successfully perform all assigned tasks

Preferred Qualifications:

  • Some college, technical or vocational training on electrical controls and mechanical operating machine and accessories, preferred
  • Working knowledge of metalworking and woodworking machinery
  • Working knowledge of various testing equipment and measuring instruments such as micrometers, calipers, dial indicators, power/manual tools, as well as a variety of material handling equipment

Apply now!


For more information, stop by or call TODAY!

Metro Manchester:
2081 Hillsboro Boulevard
Manchester, TN 37355

Call: (931) 723-7810

Hours of operations:
Monday to Friday: 8 AM - 5 PM
Saturday and Sunday: Closed

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